Returns & Exchanges

At Calia Natural, we want you to be completely satisfied with your organic hair and skin care purchase. If a product doesn't meet your expectations, you can return it within 30 days of receipt for a full refund or exchange.

1

Initiate Your Request

Email our customer support team with your order number and the specific reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the unused or gently used items in their original packaging to ensure they are protected during transit back to our warehouse.

3

Ship the Items

Affix the provided shipping label or use a tracked carrier of your choice to send the package to our returns processing center.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing